Atelier Assistance
Customer Care & Support
Have a question regarding your order, styling suggestions, or sustainability standards? Speak directly to our Atelier concierges.
Email Conciergecare@atelier.com
Call Support+1 (800) 555-0199
Active HoursMon-Fri: 9AM - 6PM EST
Headquarters120 Atelier Blvd, New York
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Frequently Asked Questions
General FAQ & Self Service Help
Standard shipping takes 3-5 business days. Express shipping options are available at checkout and deliver within 1-2 business days. International deliveries generally arrive within 7-14 business days depending on customs processing times.
We offer complimentary 30-day returns and exchanges for all unworn, unwashed items in their original packaging with tags attached. Simply initiate your return via our online return portal, print the shipping label, and drop it off at any parcel collection point.
Each item page contains a detailed 'Size & Fits' guide. Since our contemporary silhouettes range from relaxed to slim-fit cuts, we recommend comparing your body measurements with our product specifications. For personalized sizing advice, feel free to contact our customer care team.
Yes, ATELIER offers complimentary virtual styling consultations. You can book a 30-minute video session with our styling advisors to curate your wardrobe. However, we do not perform in-house product alterations at this time.
Sustainability and conscious production are at the heart of ATELIER. Over 85% of our fabrics are certified organic, recycled, or responsibly harvested (such as Merino wool, organic cotton, and linen). We partner exclusively with ethical manufacturers who guarantee fair wages and safe working conditions.